Brief
VALAI came to us looking for a new way to talk about themselves, a fresh look, a brand new website and a clone for their product website. As a B2B company they were concerned they weren’t communicating their offerings clearly enough to the right audience. As a parent company with an additional trading brand, they were looking for visual change but not a dramatic departure. And as a company with a complex offering to clients in highly regulated environments, they needed to elevate their narrative without tripping over industry and government rules.
Approach
We listened hard, this is a complex B2B offering. Starting with some lengthy discovery and feeding it into the narrative and brand family review. Unpacking reasons for change and understanding the constraints within which VALAI operates.
This prompted us to recommend a simple but powerful branding shift which gave the green light to a brand new graphical user interface for their website. This deep discovery also reframed our UX thinking to create a deceptively simple information architecture that neatly shares their complex offering. Early unanimous approval for wireframes allowed us to create the mobile design and start an early build so VALAI could meet a super important event-based deadline. With website launched, the last piece of the puzzle was delivering a content strategy to guide how they talk about themselves across blogs, newsletter and social media